About

FAQ

• Where is the store based?

  Bronx, NY

• International Customers

  Please note that international customers are responsible for any customs fees or import duty taxes. Due to potential legal repercussions, I declare the full item value on customs forms and will not misrepresent the contents of my parcels.
  Your form will be marked as "other" with the actual value of your purchase on the form.

  Additionally concerning international orders, though not common, at times the Postal Service may hold and delay some International shipments in Customs. Vitani's Treasures is not responsible for delays caused by USPS or any other domestic or international mail carrier.

  If you wish to order from me overseas, please consult http://www.dutycalculator.com/ for any sort of fees you may incur.

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

  -Tracking number will be provided once the item is shipped

• Do you accept orders placed outside of the US?

  Yes, we accept orders placed outside of the United States.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.